A survey waits for customers to open a link and type. Jade has a conversation while the experience is fresh. When someone says, “It was good,” she can ask what made it good and uncover useful detail about the staff, wait time, service, or overall experience.

No. The experience uses familiar tools: a short web form, a regular telephone call, and a follow-up text message.

Your business sets when Jade calls after check-in, from right away to later the same day. She calls only between 8 a.m. and 9 p.m. in the customer’s time zone.

If the call reaches voicemail, Jade recognizes it and leaves a brief message with nothing about the visit. If the call does not go through, the customer can ask Jade to call again from the page that opened on their phone at check-in.

The customer receives an editable recap and optional Google review link. Your team receives the summary, sentiment, attribution, themes, review activity, history, and negative feedback flagged for follow-up.

No. Every participating customer receives the same optional, no-pressure closing regardless of sentiment. CheckInCall never posts a review on the customer’s behalf.

Yes. Your team sets when Jade calls after check-in, which languages she offers, the providers she asks about, the office number she gives customers to call back, and how long before the same customer is asked again. Calls can be paused at any time from your settings.

Yes. Clinic or location teams can focus on customers who need attention while leadership compares themes, review activity, providers, and performance across the organization.

Yes. Jade is multilingual. Your team chooses which languages she offers during onboarding.